Hampton Inn Blue Ash/Cincinnati

Hotel was very clean and the staff was friendly. Room was large and clean with walk-in shower, microwave and fridge ,sofa and desk. Full size toiletries were attached to the wall in pumps rather than the small size which was actually much better! Only thing we did not like was the bed was hard and lumpy (time to replace?) and we were not able to get extra pillows due to guest with broken leg who took them all.

Overall the establishment was decent for the price. Our stay was three days which during that time we received no fresh towels or linen. The hotel was quiet for the most part. My biggest issue with this establishment was the smell from the carpet located throughout the hallways. When approaching the front desk don't be surprised if not to receive a simple hello. If you're on a budget or just need a 1 night stay I would recommend other than that make another selection.

I have stayed at many Hampton Inns while traveling for work, but this stay (leisure) was probably the most odd and slightly dissatisfying experience that I have had at a hotel within this chain. My wife and I decided to get away for a night for a late anniversary celebration. First, my digital key didn't work as the app said it should, so we went back down to the front desk and picked up some key cards. The lobby smelled like someone spilled 100 gallons of extremely pungent perfume everywhere. While we were in the lobby, another guest came through the lobby right after smoking weed outside, so that wonderful smell combined with perfume to give us all a contact high for sure. As soon as we opened the door to our room, it smelled like an animal had urinated on the floor and someone had tried to cover it up with baby powder...again very strange. My wife called and asked to switch rooms, but all king bed rooms were sold out for the night. She sprayed some of her body spray in the room, which helped some. The air unit sounded like it could come loose from the wall at any moment and fly away...very loud and noisy throughout the night. My wife also found several body hairs in the shower. Finally, when we handed our key cards to the front desk clerk to check out the next morning, we didn't get checked out. No "thank you, we will email your receipt...nothing." Thank goodness that I thought to look later in the morning and noticed that we were not checked out in the app yet, or else I might have been charged a late checkout fee. To top it off, the wifi network wouldn't allow either of us to login. In summary, not the experience that I have come to expect from Hampton Inn at all.

So my wife and I decided to book this hotel for 2 nights, as we were visiting Kings Island for winterfest for a couple days. I had read reviews prior to booking, but there were more good than bad , so I booked it. Upon check-in, I immediately noticed the front desk was really dirty. Like, it appeared as if someone had spilled a little bit of coffee and it was never cleaned up. And yes, there were weird odors in the lobby and in the halls to our room. We stayed on second floor, and the carpeting in the hallway had dirty footprints on them, which were never cleaned up for some reason. It looked really bad. And it was nice carpeting. Just with dirty foot prints on it. Our room was pleasantly a surprise. It was clean, for the most part. It was very roomy , and even had a mini sofa in there, but the sofa pillow needed to be replaced or dry cleaned. It was dirty and worn. Now on to the odors that a lot of people reviewed about. Yes, our room had a strange odor coming from the heating/cooling unit once we turned it on for the heat. It smelled as if something sweet was burning. It was definitely a turn off. Now onto our first (and only) morning on the property. We were really looking forward to breakfast, and we made our way downstairs promptly at 6am, as that was the time we were told that breakfast started. Well, it didn’t start at 6am. It was more closer to 7am. The front desk manager came out and said his breakfast guy called off or that they were short staffed. Something like that. And the food was bad. They didn’t have regular syrup for the waffles. Just sugar free. Which is ok, but let me tell you, that sugar free syrup was nasty!!!! So, after all this, my wife and I decided to cut our stay short and try to book another property. We had booked through a 3rd party site, and we couldn’t get them to cancel our second night reservation. So I talked to the front desk attendant , and after some going back and forth and me asking to speak to hotel manager about it, we finally got a call at 10am saying we were able to cancel our second night reservation. So, all in all, the hotel management did work with us and we were happy about that, but it was all the little things that kept adding up that made our stay less than desirable.